Customer Service Agreement

Clear Terms.
Professional Service.
No Guesswork.

This Customer Service Agreement explains how Dom Diesel Hauling LLC handles estimates, scheduling, payment, service coordination, customer responsibilities, job changes, material delivery, debris haul-off, and related hauling services.

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Customer Terms
Estimate Approval
Scope Change Rules
Service Coordination

Agreement Acceptance

Agreement Acceptance

This agreement applies to hauling, junk removal, material delivery, construction debris haul-off, cleanout support, light demolition review, equipment transport review, and related services provided or coordinated by Dom Diesel Hauling LLC.

What This Agreement Covers

Scope of Services

Explains services provided or coordinated by Dom Diesel Hauling LLC.

Estimates & Pricing

Defines how estimates are prepared and what may affect price.

Scope Changes

Explains what happens when the actual job differs from the approved estimate.

Payment Terms

Clarifies payment, deposits, authorization, final charges, and unpaid balances.

Customer Responsibilities

Outlines customer duties for accurate information, access, and site conditions.

Surface Risk

Explains driveway, surface, property, and dump/drop location risk.

Material Delivery

Covers material type, quantity, supplier, access, and drop-area expectations.

Debris Haul-Off

Addresses item disclosure, debris type, heavy materials, and job scope.

Physical Hauler

Explains approved hauling partners and physical hauler of record language.

Prohibited Materials

Lists materials that may be refused for legal, safety, or disposal reasons.

Access Issues

Explains delays, cancellations, unsafe access, and rescheduling triggers.

Liability Limits

Clarifies pre-existing conditions, undisclosed risks, and liability limitations.

Acceptance of Terms

Explains how service request, approval, payment, or work commencement creates acceptance.

Customer Service Agreement Terms

Review the core agreement sections below. For a formal copy, download the full PDF agreement.

Download the Full
Customer Service Agreement

For a formal copy of the agreement, download the PDF below. Customers should review the agreement before approving an estimate or scheduling service.

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Customer Agreement FAQ

When does the Customer Service Agreement apply?

The agreement applies when a customer requests service, approves an estimate, schedules service, submits payment, signs or acknowledges the agreement, or allows work to begin.

Do I need to sign the agreement?

A physical or electronic signature may be requested for some jobs, but approval of an estimate, scheduling service, submitting payment, or allowing work to begin may also constitute acceptance of the agreement.

Can pricing change after an estimate?

Yes. Pricing may change if the actual volume, weight, access, labor, disposal fees, material needs, or job conditions differ from the original description or approved estimate.

What happens if the job scope changes?

If the job scope changes, Dom Diesel Hauling LLC may review the change and revise the price before work continues.

Are driveway or surface risks covered?

Customers are responsible for selecting safe access paths, loading areas, parking areas, and dump/drop locations. Heavy vehicles, trailers, equipment, and dumped materials may cause damage to weak or unsuitable surfaces.

What materials are not accepted?

Dom Diesel Hauling LLC does not knowingly transport hazardous waste, asbestos, chemicals, fuel, oil, paint, propane tanks, explosives, medical or biohazard waste, radioactive materials, or materials prohibited by law or disposal facility rules.

Who performs the work?

Services may be performed by Dom Diesel Hauling LLC or approved independent hauling partners, subcontractors, carriers, suppliers, disposal providers, or other service providers depending on job type, location, equipment needs, licensing requirements, and availability.

Review the Agreement
Before Scheduling

By scheduling service, approving an estimate, submitting payment, or allowing work to begin, Customer agrees to Dom Diesel Hauling LLC’s Customer Service Agreement.

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